DUTY STATION     : Life Link Hospital

DEPARTMENT       : Finance and Accounting   

POSITION                 : Graduate Trainee Accounts Receivables

REPORTS TO          : Accountant Receivables.

REQUIREMENTS

• Minimum of Bachelor’s degree in Accounting, Business Administration OR Commerce from a recognized University.
• Must have scored at least C6 in English and Mathematics at O-Level (UCE)
• Work experience is an added advantage but not a must.

CORE COMPETENCIES

• Organization skills
• Attention to details
• Confidentiality
• Information management skills
• Team work
• Ability to meet deadlines

SPECIFIC JOB RESPONSIBILITIES

• Verify claims submitted by insurance desk to accounts against insurance desk claims tracker.
• Ensure claims are arranged according to respective insurance companies.
• Printing and filing off the claim’s submission report from the insurance desk.
• Bring to the attention of the claims head any missing claims and reasons why they are missing.
• Sorting insurance disputes and submit for responses.
• Ensure that all assigned insurance companies or family health are invoiced on agreed timelines.
• Support the team on revenue analysis and reconciliation reports for insurance companies allocated to you.
• Any other responsibility that may be assigned by the supervisor.

DUTY STATION     : Lifelink Hospital, Lifelink Medical Centre

DEPARTMENT       : Insurance    

POSITION                 : Insurance Billing Officer

REPORTS TO          : Head of Insurance Desk

JOB REQUIREMENTS

• Minimum of Diploma in Clinical Medicine, Nursing from a recognized OR Bachelor’s Degree in Business Administration or related courses from a recognized institution
• Experience: Minimum of 2 years’ experience as an Insurance Officer or in a similar role

CORE COMPETENCIES

• Written and oral communication
• Proficiency in MS Office
• Interpersonal skills
• Customer care skills
• Observant and detail oriented
• Ability to work under pressure

KEY PERFORMANCE INDICATORS

• Accurate billing in HMIS Systems, SMART & claim forms
• Ability to meet timelines and deadlines
• Claims tracking & accountability
• Process compliance
• Pre-authorization
• Relationship management

SPECIFIC JOB RESPONSIBILITIES

VETTING

• Ensure patients are covered for services being offered through checking finger prints, card validity and card ownership.
• Ensures patients are treated within their limits of cover
• Ensures that we do not treat expired/ineligible members.
• Notifies relevant staff to attend to clients.

PRE-AUTH SEEKING

• Ensure to seek authorization for procedures, admission, ambulance pickups/drops before the service is provided or given to the patient.
• Ensures documented authorizations from all insurance partners through emails or hand written letters.
• Responsible for attaching approvals on claims before submission to the claim’s office in Accounts.

  BILLING/SMARTING/TRACKSOLING

• All claims are to be billed using the different billing systems i.e., Tracksol, Smart, AAR, Sancare etc.
• For all claims billed off system a reimbursement should be sent and the authorizing person indicated.

CHECKING CLAIM FORMS

One has to go through the claim forms and see if they were properly billed and if they were fully filled and finalized as follows:

• Claims date
• Employee company /employer
• Employee name
• Patient phone number
• Diagnosis
• Key symptoms
• Proof of authorizations attached
• Services itemized and each billed individually
• Claims billed
• Signature: Patient & Doctor

PREPARATION OF CLAIM FORMS

• All claim forms must be posted and excelled for proper record keeping and reconciling.

OTHERS RESPONSIBILITIES.

• To always make sure that the insurance work stations kept clean and tidy.
• Always account for equipment received from the head of department.
• Attend all insurance team meetings as may be communicated by the head/supervisors.
• Any other duties as may be assigned by the supervisors.

DUTY STATION     : Lifelink Hospital, Lifelink Medical Centre

DEPARTMENT       : Security and Maintenance

POSITION                 : Maintenance Officer

REPORTS TO          : HOD Security & Maintenance

JOB REQUIREMENTS

• Knowledge and Experience in a similar role

CORE COMPETENCIES

• Integrity
• Able to work under minimum supervision
• Able to multitask
• Able to work well within a team environment
• Quick on their feet and well organized.
• Good customer service and communication skills.
• Good time management skills
• Self-motivated and result orientated.

SPECIFIC JOB RESPONSIBILITIES

• Clean all hospital floors and surfaces using defined cleaning methods and procedures and ensure that all service points are kept clean at all times
• Dust, mop and sweep patient rooms, all duty stations and administrative offices
• Clean and disinfect patient’s bathroom and public restrooms
• Refill supplies, such as toilet paper and paper towels in all washrooms in a timely manner
• Collect dirty laundry from patients’ rooms and deliver them to washing areas
• Take and address patients’ complaints regarding housekeeping services
• Empty all waste and dustbins and ensure appropriate disposal of medical waste products according to hospital guidelines
• Wash, iron, fold and store clean hospital linen on a daily basis
• Distribute clean linen and hospital/surgical gowns to the appropriate duty stations
• Maintain adequate stock of cleaning supplies
• Maintain a clean and organized storage area for cleaning equipment and supplies
• Inform the supervisor of any cleaning equipment that may need repair or replacement
• Respond to emergencies in relation to cleaning hospital environment
• Assist in carrying patients if called upon
• Any other duties as may be assigned by supervisor

DUTY STATION     : Lifelink Hospital, Lifelink Medical Centre

DEPARTMENT       : Laboratory 

POSITION                 : Laboratory Quality Assurance officer

REPORTS TO          : Deputy Clinical Coordinator

JOB REQUIREMENTS

• A Bachelor’s degree in Bio medical Laboratory Technology or equivalent from a recognized institution with certificate/equivalent in Quality assurance.
• 3 years working experience as a Laboratory Technologist and at least 1 year experience working as a Laboratory quality officer.
• Registration certificate from Allied Health professionals’ council.

CORE COMPETENCIES

• Excellent Verbal and Written Skills, and be able to use basic computer software (Word and Excel). Extensive Laboratory medical knowledge, and be able to use specialized medical equipment and computer software.
• Excellent organizational skills required.
• Ability to perform well under pressure and possess physical stamina
• Excellent communication and interpersonal skills using the team work concept with fellow staff
• Careful and analytical approach to work.
• Sympathetic, supportive and professional approach to patients.
• Able to prioritize and learn independently.
• Detail oriented

SPECIFIC JOB RESPONSIBILITIES

MAIN RESPONSIBILITY: To coordinating the day-to-day laboratory operations and activities of all the Quality Systems within the Laboratory.

• Maintain the Laboratory’s Quality System
• Update, revise, and maintain the Laboratory’s Quality Assurance Manual, Standard Operating Procedures, and other quality documents.
• Perform internal audits of the Laboratory, including both technical and quality systems audits.
• Perform and document corrective action, including follow up monitoring to gauge the effectiveness of the corrective action.
• To effectively train co-workers in laboratory related Quality Control aspects.
• To efficiently and accurately prepare comprehensive, complex quality reports.
• Monitor Sample collections quality.
• Perform analytical tests in the laboratory and immediately report any problems with tests, equipment or results to the Head of Laboratory.
• Follow all Quality Assurance/Quality Control procedures as Laboratory Quality Assurance Manual.
• Assist with laboratory administrative duties.
• Perform laboratory administrative duties by receiving samples from customers as needed, calculating and recording analytical results in the appropriate log book, documenting QA/QC requirements, and generating control charts.
• Assist Head of Laboratory with administrative duties as necessary including but not limited to the following:
• Generating and/or reviewing analytical reports
• Performing quality assurance protocols on lab supplies and reagents as needed
• Monitoring turn-around times
• Promoting quality achievement and performance improvement throughout the Laboratory.
• Effectively interact with laboratory personnel and other stakeholders to ensure all quality requirements are addressed and maintained.
• Ensure compliance with ministry of health and international standards and Allied health.
• Ensure tests and procedures are properly understood, carried out and evaluated. Any modifications to these will need to be investigated and assessed prior to activation.
• Supervise technical staff in carrying out tests and checks.
• Write technical and management systems reports.
• Obtain lab certifications and complete QA/QC assignments.
• Manage and maintain Laboratory’s quality audits.
• Formulate, manage the development and implementation of goals, objectives, policies, procedures and systems pertaining to QA/QC.
• Agree standards and establish clearly defined quality methods for staff to apply.
• Define quality procedures in conjunction with operating staff.
• Set up and maintain controls and documentation procedures.
• Ensure the execution of root cause analysis and creating the relevant corrective action documentation addressing any discrepant situations.
• Manages preparation for and logistics of onsite accreditation surveys for the laboratory.
• Utilizes information regarding patient safety, accreditation, clinical risk management, patient experience and clinical outcomes to address clinical quality concerns
• Identify relevant quality-related training needs and deliver the training.
• Collect and analyze performance data and charts against defined parameters.
• Organize and manage the internal and external quality assurance programs in close co-operation with the Laboratory in charge and Clinical coordinator.

DUTY STATION     : Lifelink Hospital

DEPARTMENT       : Maternity    

POSITION                 : Midwife

REPORTS TO          : Head of Maternity

JOB REQUIREMENTS

• Diploma in Midwifery from a recognized institution and registration
• Minimum experience of 2 years
• Valid Registration Certificate and Practicing License from the Nurses and Midwives Council.

CORE COMPETENCIES

• Excellent Verbal and Written Skills
• Good Problem-solving skills
• Good medical knowledge
• Ability to use specialized medical equipment
• Computer literacy skills
• Excellent organizational skills required.
• Ability to perform well under pressure.
• Excellent interpersonal skills using the team work concept.
• Careful and analytical approach to work.
• Empathetic, supportive and professional approach to patients.
• Possess physical stamina and able to prioritize
• Able to learn independently and have strong observational skills

SPECIFIC JOB RESPONSIBILITIES

• Provide comprehensive professional obstetric, gynaecological and women’s health care to patients including identifying high-risk cases and providing corrective action, advice and/or referral.
• Carries out antenatal care with emphasis to identifying high risk cases and refer them to the doctors.
• Receive patients, register admissions and discharge.
• Provide Obstetrical emergency care and refer complicated cases to the Doctor.
• Provide comprehensive care to mothers during pregnancy with emphasis prevention of infection and successful breastfeeding and infant nutrition.
• Provide comprehensive care to mothers during pregnancy with emphasis on identifying high risk cases and refer them to doctors
• Work closely with multidisciplinary providers to ensure that the patient is getting the best in comprehensive women and infant health care
• Participate in all activities necessary to implement the multidisciplinary team approach to the care of women and infants (including nutritional counselling, breastfeeding support, health education, family planning and other counselling as required under the circumstances, monitoring and appropriate reporting of the health conditions of women and babies, etc.).
• Responsible for maintaining the integrity of Hospital operations within the midwife function, quality assurance, safe environment and infection control standards
• Assist in expanding and enhancing women and infant health services provided at the Hospital by participating in outreach, community screenings and conducting health education sessions
• Ability to maintain and build trust, protect and preserve confidential information.
• Responsible for consistently demonstrating the knowledge, skills, abilities, & behaviours necessary to provide superior service to patients
• High competency in area of practice with commitment to excellence in the practice of midwifery.
• Contribute to Life link Hospital institutional knowledge by staying current on issues in the health care field and sharing knowledge as required with other staff.
• Participate in Primary Health Care and Continuous professional development activities.
• Perform administrative duties as required such as registration of birth notifications, compile reproductive/child health data and other required reports, case management, records maintenance and patient surveys to maintain quality assurance.
• Compile daily ward reports and hand over to in-coming shift.
• Maintain personal contact with patients, take note of their complaints, carry out corrective measures and escalate for further action as necessary
• Manage patients with confidentiality and adherence to professional code of conduct, hospital policies and procedures and best practices in health care
• Requisite and maintain accurate accounts for medical supplies.
• Participate in Immunization activities.
• Be flexible, and respectful to fellow staff and team leaders.
• Expected to work any shift/duty allocated to them.

DUTY STATION     : Life Link Hospital

DEPARTMENT       : Dispensary  

POSITION                 : Dispensing Nurse

REPORTS TO          : Head of Dispensary

JOB REQUIREMENTS

• Education: A diploma, or a certificate from a recognized institution
• Experience: At least 1 year of experience
• Licensure and/or Certification: Registration certificate from the nurses and midwives’ council or from pharmaceutical society impressive track record.

CORE COMPETENCIES

• Excellent Verbal and Written Skills, problem solving, medical knowledge, and be able to use basic computer software.
• Excellent organizational skills required.
• Ability to perform well under pressure.
• Excellent interpersonal skills using the team work concept.
• Careful and analytical approach to work.
• Sympathetic, supportive and professional approach to patients.
• Able to prioritize.
• Able to learn independently.
• Detail oriented
• Possess physical stamina.

SPECIFIC JOB RESPONSIBILITIES

MAIN RESPONSIBILITY: To dispense drugs as required by patients.

• Assessing drug supplies and medical needs of the dispensary/pharmacy
• Making daily dispensary/pharmacy requisitions for drugs from main store which are running out of stock or which are required by patients or other departments served by pharmacy/dispensary.
• Receiving stock into the dispensary/pharmacy by ensuring the right drugs, quality, quantity, and batch are received in addition to other requirements as per national drug authority requirement.
• Ensuring drugs as correctly arranged on shelves according to their classification and FEFO rule.
• Make routine rounds to the different departments to ensure that all required staff are available at their service points, identify challenges that affect service delivery, and confirm that clients are being served.
• Daily dusting of drugs and shelves and clean working environment.
• Daily record of temperature for the cold chain items is done.
• Filling of patient prescriptions both insurance and out patients. Proper filing of insurance forms and ensuring the right drug is given to the right insurance company.
• Giving right drug information to patients while dispensing of drugs including side effects, contraindications, and frequency on when to take medications, precautions to be taken and any relevant information regarding the drugs taken.
• Ensuring all drugs sold out are posted in the system and transfers posted to the different departments served.
• Ensuring drug expiries are checked on a regular basis and every time a prescription is filled for a patient. Items with short expiry to be sorted out and dispensed first.
• Make a daily report on returned drug items, ensure items is returned in system incase not taken and in good shape.
• Monthly stock taking of stock in the dispensary/pharmacy.
• Monitoring of room temperature in dispensary/pharmacy and making adjustment as required.
• Record any adverse effects reported about a drug and report to the pharmacist.
• Ensure drugs and medical supplies tally between the system stock balance and physical balance at all times.